frequently asked questions
Is the packaging really discreet?
Yes. Everything ships in a plain, unbranded box with no logos or product names on the outside — standard practice for intimate products, so the contents stay private in transit and at your door. Customs paperwork is completed accurately, as required by law.
How do I pay with USDT if I've never used crypto?
It takes about 10 minutes the first time. You buy USDT on any major exchange (Binance, OKX, Bybit) with a card, then send it to the address we give you — we use the TRC-20 network because fees are under $1. USDT is pegged 1:1 to the US dollar, so the price you see is the price you pay. When you order, we send you a short step-by-step guide with screenshots and stay in the chat until it's done.
Why order through Telegram?
It's quick and personal: no account to create. You talk to a real person, get help choosing, and order what you want. If you would rather not message anyone, the website checkout does the same job without it.
How long does shipping take?
We do not promise a dispatch date. You get a tracking number when the parcel is genuinely with a carrier, not when we hope it will be. We post shipment proofs (with private details blurred) in our Telegram channel daily.
Which countries do you ship to?
Most of Europe, the Americas, CIS countries, Australia and large parts of Asia. We do not ship to countries where adult products are prohibited by law or routinely seized by customs — if that's your case, we'll tell you honestly before you pay, not after.
What if my order arrives damaged or never arrives?
If tracking shows the parcel lost, or the item arrives defective, we reship for free or refund in USDT — your choice. For hygiene reasons we can't accept returns of used items, but every defect case is resolved. Our track record is public in the channel.
Are the products safe and authentic?
Every listing names its own material as the supplier states it — silicone, TPE, ABS or metal — and we never blur them together. We don't relabel TPE as silicone, or 304 steel as surgical or medical grade. For electronics we'll pass on whatever CE/RoHS paperwork the factory gives us; we don't claim certification we can't show you.
What data do you keep about me?
Only what's needed to confirm and ship your order: email, delivery name and address, plus a phone number if you choose to give one. These details stay with the order through fulfilment and the delivery-guarantee period — payment confirmation never deletes them. We never sell them or pass them to anyone beyond the carrier. We only email you about anything other than your own order if you ticked the box asking us to, and one click in any message ends it.